Client Service Officer – Government In Australia

Client Service Officer - NSW Government In Australia
Client Service Officer – Government In Australia

Client Service Officer – Government In Australia. A sizable government department in the field of family and community services is currently looking for a seasoned Customer Service Officer to become part of their team on an initial 6-month contract, with the possibility of extension.

The role of the Customer Service Officer is crucial in delivering frontline services to the community from a local office. This encompasses a variety of client and administrative services that play a vital role in ensuring the efficient provision of high-quality services at the local level. Working in this environment is both fulfilling and rewarding, providing an opportunity to make a positive impact on the community.

Job Description

Job Source: Seek

This department has a direct impact on around 800,000 individuals annually and extends its reach to an additional million people through community-based programs. Their overarching vision is to empower everyone to lead fulfilling lives and reach their full potential within inclusive communities. In pursuit of this vision, they engage in collaborative efforts with government, non-government, and community partners. Their initiatives target children, adults, families, and communities, aiming to enhance lives and unlock potential. Notably, their focus is on addressing and overcoming disadvantage rather than merely managing it.

Key Responsibilities:

  • Offer reception support and customer service, handling front counter duties such as telephone inquiries and referrals to other service providers.
  • Provide meticulous administrative support to local casework teams, emphasizing attention to detail and a customer-centric approach.
  • Conduct accurate data entry and manage records with a commitment to confidentiality, adhering to prescribed policies and procedures.
  • Assist in coordinating meetings, travel arrangements, and events for efficient team operations.
  • Manage incoming and outgoing mail effectively to ensure smooth communication flow.
  • Support and maintain records of motor vehicle fleet usage, coordinating cleaning, servicing, and repairs as needed.
  • Monitor and manage office supplies and stationery while overseeing the maintenance of office equipment.
  • Understand the nature of services provided by caseworkers to clients, enabling the delivery of quality clerical support to the casework team and effective prioritization of team demands.
Employment TypeContract/Temp
Salary$38.40ph + super
Job LocationRedfern, Sydney NSW
Last Date of ApplyClosing soon
Client Service Officer – Government In Australia

Skills and experience:

  • Exceptional verbal and written communication skills.
  • Capability to address sensitive issues and manage confidential information discreetly.
  • Outstanding customer service skills, including the ability to handle challenging situations and maintain composure under pressure.
  • Proficient decision-making and problem-solving abilities.
  • Effective planning and prioritization of workloads to meet deadlines in a fast-paced work environment.
  • Tech-savvy, with the capacity to quickly grasp and adapt to new systems.
  • A background in community services or prior experience within the NSW Government is advantageous.

Client/Customer Service Officer – Government – Communities and Families

  • Hourly rate: $38.40 plus super
  • Immediate start pending checks
  • Initial 6-month contract with the possibility of extension
  • Location: Strawberry Hills
  • Full-time position, Monday to Friday
  • Working with Children Check is required

How to Apply

For additional details or if you’re interested in the position, please send your resume to Brooke Dover at or click on the button given below


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