Collection and Cremation Services Officer In Australia

Collection and Cremation Services Officer In Australia

Collection and Cremation Services Officer In Australia

We are a big animal shelter in South Australia called the Animal Welfare League (AWL). Every week, we take care of more than 80 animals. Our goal is to make them healthy and find them new homes with caring families.

We can do all this because of the kind help we get from people in South Australia who love animals. With their support, we don’t just find homes for pets. We also help people say goodbye to their pets with our Pet Cremation service. We take care of pets in our Boarding facilities, and we help South Australians shop in a way that’s good for the environment through our Op Shops.

Our wonderful employees and volunteers, along with the ongoing support from the people in South Australia, make all this possible. Our dream is to see a South Australia where every pet has a happy and loving home.

What we are offering to the candidate: 

  • Benefits of Salary Sacrifice:
  • Enjoy discounted rates for pet boarding, adoptions, and cremation services in line with the Animal Welfare League (AWL) policy.
  • Receive a 20% discount on retail products when shopping at the AWL Pet Shop.
  • Work in a positive and supportive atmosphere, fostering a healthy and encouraging workplace culture.

Job Description

Job Source: Seek

In the role of Collection and Cremation Services Officer, your responsibilities include overseeing the smooth and efficient processes of collecting and delivering animals for cremation. You will also be in charge of conducting cremations. Additionally, part of your role involves interacting with customers to ensure a high-quality customer service experience. You will take the lead in delivering and presenting memorial products.

The key responsibilities include:

  • Promote a professional image of AWL consistently.
  • Collect deceased pets from both vet clinics and private homes.
  • Return pet ashes to customers’ homes and vet clinics.
  • Efficiently transfer ashes into urns and prepare memorial products.
  • Groom animals, including collecting paw prints and fur clippings.
  • Prepare animals for private viewing when necessary.
  • Operate crematorium ovens, crushers, and forklift in accordance with regulations and policies.

Kindly be aware that working hours may fluctuate based on business requirements. We highly value availability throughout a 7-day work week, including weekends, public holidays, and peak holiday periods. The positions are situated in Edinburgh North, with occasional travel expected.

This is not an exhaustive list of duties. You will be expected to perform different tasks to meet the organization’s overall objectives. 

CompanyAnimal Welfare League SA
Employment TypeCasual/Vacation
Salary$29.21 – $33.24 per hour
Job LocationEdinburgh, Adelaide SA
Last Date of ApplyNot Specified
Collection and Cremation Services Officer In Australia

Key Selection Criteria:

The Cremations Department is seeking individuals who are team-oriented and adaptable, align with AWL’s vision and mission, and possess the following qualities:

  • Demonstrated skills in providing customer-centric services, including a comprehension of customer expectations and needs.
  • Capability to work independently with minimal supervision.
  • Effective time management skills, demonstrating the ability to learn, organize, and prioritize workloads to meet deadlines.
  • Strong attention to detail, exhibiting a high level of accuracy in tasks.
  • Proven attributes such as professionalism, reliability, and trustworthiness, coupled with a mature outlook.
  • Ability to identify problems, contribute to developing solutions, and escalate issues if necessary.
  • Intermediate computer literacy skills, including proficiency in Microsoft Office, email, and internet usage.

Special Requirements:

  • Flexibility in working hours is essential, involving a seven-day workweek, public holidays, peak holiday periods, and potential shift coverage for leave absences.
  • Travel to various AWL sites and other locations is a requirement.
  • A valid driver’s license is mandatory.
  • Applicants must undergo a functional assessment to confirm their physical ability to fulfill the position’s physical demands.
  • A satisfactory National Police Clearance Certificate/National Police Check (NPC) is necessary at the start of employment and may be requested periodically by AWL.

If this sounds like you, please apply now!

How to Apply

Applications for this position must be accompanied by a cover letter outlining your suitability for the role by addressing the ‘About You’ criteria above.  Also, include a resume with two (2) current referees and their email addresses.   

Applications are to be addressed to Bronwyn Youell, Collections Services Supervisor.  Hit APPLY now!


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