Contact Centre Coordinator In Australia

Contact Centre Coordinator In Australia
Contact Centre Coordinator In Australia

At Vinnies, our actions define us. Committed to making a positive impact, we stand as one of Queensland’s cherished charitable entities, dedicated to upholding our values and mission. Together, we forge a legacy that brings pride, supporting those in our communities who need it most. Our journey began with companions seeking to shape a fair and compassionate society, and it persists thanks to the dedication of our employees, members, and volunteers, ensuring our ongoing success.

Job Description

Job Source: Seek

As a Contact Centre Coordinator, you’ll be instrumental in managing the daily operations of the Contact Centre, ensuring excellence in service delivery and accountability. This role involves coordinating service delivery effectively, overseeing employees in the line management chain, and cultivating positive relationships with both internal and external stakeholders. The successful candidate will actively contribute to operational planning, analyze program performance data, and champion a culture of safety, operational excellence, and continuous improvement.

Key Responsibilities:

  • Operational Leadership: Manage daily Contact Centre operations for optimal service efficiency.
  • Stakeholder Collaboration: Engage with internal and external partners to ensure timely and effective support.
  • Team Supervision: Provide guidance and support to Helpline volunteers and staff members.
  • Compliance and Training: Ensure staff are well-trained on policies, procedures, and compliance standards.
  • Continuous Improvement: Contribute to operational planning, analyze performance data, and enhance processes for increased efficiency.
CompanySt Vincent de Paul Society Queensland
GenderAny
Employment TypeFull time
Salary$42.04 per hour + Salary Packaging + Super
Job LocationAcacia Ridge, Brisbane QLD
Last Date of ApplyNot Specified
Financial Controller In Australia

Profile of the candidate:

The ideal candidate will possess:

  • Previous Management Experience:
  • Demonstrated history of successful management within a Contact Centre environment.
  • Contact Centre Operations:
  • In-depth understanding of Contact Centre operations, including output assessment and service delivery analysis.
  • Leadership and Management Skills:
  • Ability to lead and manage teams, showcasing strong interpersonal, communication, and organizational abilities.
  • Judgment and Decision-Making:
  • Capacity to exercise sound judgment, problem-solving skills, and make evidence-based operational decisions.
  • Safety and Compliance:
  • Commitment to promoting a safe workplace, ensuring adherence to all policies, procedures, and legislative requirements.
  • Philosophical Alignment:
  • Strong commitment to the values and mission of the St Vincent de Paul Society Queensland, with the ability to work in accordance with policies and procedures to promote these principles.

Job Offer:

Join a purpose-driven organization for a role that goes beyond the ordinary!

  • Competitive hourly rate with excellent employment benefits under our Employee Agreement.
  • Benefit from salary packaging arrangements, maximizing your tax savings.
  • Access our Employee Assistance Program, recognizing our employees as our most valuable asset.
  • Experience a welcoming and inclusive environment, ensuring you always feel part of a supportive team.

This is a permanent full-time position (38 hours per week) based in Acacia Ridge.

How to Apply

To apply, kindly submit your current resume and a cover letter detailing your qualifications for the role through Jobsfork or directly on our careers page. We look forward to reviewing your application!

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