Farmer Support Specialist In New Zealand

Farmer Support Specialist In New Zealand

Farmer Support Specialist In New Zealand

We are a cooperative founded and owned by New Zealand dairy farmers. Our heritage is rooted in collaborative efforts, with farming families uniting to share the natural goodness of our dairy globally.

Job Description

Job Source: Seek

We deeply admire Kiwi dairy farmers for their hard work and ingenuity. For generations, they’ve fostered goodness that fuels families, connects communities, and boosts the economy. At Farm Source, we embrace the cooperative spirit, making farming easier for our dedicated farmers, and enabling them to focus on producing high-quality, sustainable New Zealand milk.

As a Farmer Support Specialist, your primary responsibility is to ensure an outstanding customer experience for our farmers and Farm Source customers, offering dedicated support and assistance.

Your responsibilities will include but not be limited to:

  • Assist customers and farmers by handling inbound phone calls.
  • Respond to webchats and emails from our farmer and customer base.
  • Collaborate with multiple business units to achieve excellent outcomes for our customers.

This is not an exhaustive list of duties. You will be expected to perform different tasks to meet the organization’s overall objectives. 

CompanyFonterra Co-operative Group Ltd
Employment TypeFull time
Job LocationTe Rapa Park, Waikato
Last Date of ApplyNot Specified
Farmer Support Specialist In New Zealand


We seek motivated team players with a keen interest in farming and a commitment to delivering exceptional customer service. Your ability to swiftly build rapport and remain composed under pressure is crucial. While expertise in dairy farming isn’t mandatory, we value confident problem solvers who can effectively connect our farmers to the resources they require.

Sound like you so far? Some backgrounds we’re always keen to see include:

  • Strong passion for delivering exceptional customer service.
  • Preferably, a genuine interest in farming and agriculture.
  • Welcoming recent graduates eager to establish a career in the field.


Fonterra is a space where authenticity is celebrated, and individuals are empowered to unleash their full potential. We take pride in fostering an environment where:

  • Embrace challenges, pushing boundaries.
  • Cultivate enduring relationships with a cooperative spirit.
  • Set ambitious goals and foster an environment to ‘make it happen.’
  • Committed to doing what is right.

In addition, we offer a range of employee benefits including:

  • Competitive salary and benefits, featuring an Employee Rewards Card, discounted fuel, and health insurance.
  • Hybrid role, with the option to work from home up to 3 days a week after a qualifying period.
  • Internal growth opportunities and development for career advancement.

How to Apply

Assessment Centre: If you are successful, we will invite you to attend the in-person assessment centre on either Wednesday 17th January, or Tuesday 23rd January (Morning and afternoon slots available – 3 hours each slot). 


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