IT Service Desk Officer In Australia

IT Service Desk Officer In Australia
IT Service Desk Officer In Australia

IT Service Desk Officer In Australia. This position plays a crucial role within the organization, requiring you to deliver outstanding technical support and customer service to internal users. If you have a strong technical background, exceptional problem-solving abilities, and a dedication to providing exceptional customer support, this opportunity may be ideal for you.

Job Description

Job Source: Seek

Key Responsibilities:

  • Install, configure, and maintain hardware components.
  • Offer on-site, phone, and remote desktop support for issue resolution.
  • Assist in testing, configuration, and training initiatives.
  • Create and manage user accounts.
  • Maintain IT technical documentation as necessary.
  • Collaborate with third-party vendors when necessary.
  • Provide support for ad-hoc project work alongside the management team.
  • Handle the provisioning of mobile devices and support mobile apps.
CompanyPerigon Group Pty Limited
Employment TypePermanent, Full-time
Job LocationBrisbane QLD
Last Date of ApplyNot Specified
IT Service Desk Officer In Australia

Skills/Experience Required 

Qualifications and Requirements:

  • Robust technical proficiency and adept problem-solving abilities.
  • Exceptional customer service and adept at managing stakeholder relationships.
  • Previous experience in IT Help Desk/Service Desk roles.
  • Familiarity with networking principles.
  • Proficient in Microsoft servers and software.
  • Experience with Active Directory, MS Exchange, Citrix, and Remote Desktop applications (advantageous but not essential).
  • Competence in configuring PCs and printers.
  • Strong problem-solving and analytical skills.
  • Capable of thriving under pressure in a fast-paced environment.

Benefits & perks

  • Be part of a company culture that values teamwork and collaboration.
  • Enjoy the convenience of on-site parking.

Position Details

  • Contract Duration: 1 Year with potential for full-time employment.
  • Working Hours: Rotating shifts from 5 am to 8 pm, Monday to Friday.
  • Requirements: Australian citizenship and must possess personal transportation.

How to Apply

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