IT Support Officer In Australia

IT Support Officer In Australia

IT Support Officer In Australia

Barnardos Australia is a big group that helps kids and families. They want to make sure kids do well by connecting them with their families and the community. For the next 5 years, Barnardos promises to help more kids through programs that are based on good evidence and research.

People who are Aboriginal or Torres Strait Islander are really encouraged to apply for jobs here.

Job Description

Job Source: Seek

Barnardos is searching for a full-time, long-term ICT Support Officer (Level 1/2) to join the Barnardos Finance and Corporate Team in Ultimo 2007.

The Level 1/2 ICT Support Officer will be responsible for ensuring;

  • Address and resolve assigned tickets promptly following team Service Levels.
  • Regularly update incident tickets with progress, ensuring the quality of updates meets the expectations for an IT Support Officer.
  • Identify and address the root cause of incidents to prevent repeats.
  • Document ICT incident resolution steps into the team knowledge base.
  • Install, maintain, and configure network devices according to documented SOE standards (laptop, desktop, mobile phone, voice services).
  • Set up and support in-room video conferencing equipment.
  • Set up and decommission end user accounts as required.
  • Provide or reclaim hardware for end users in a timely manner.
  • Assist in training end users on the use of technology products.
Employer Nameabrs
Salary$75,000 base plus super (per annum)
Employment TypePermanent, Full-time
Job LocationUltimo, Sydney NSW
Last Date of ApplyNot Specified
IT Support Officer In Australia

About You

As a Level 1/2 ICT Support Officer, you will ideally have;

  • Completed studies in technology, computer science, or software engineering from TAFE or a university.
  • Have worked as an IT Support Officer or on an IT Help Desk (L1-L2) for at least 2-3 years.
  • Basic knowledge of handling cybersecurity risks.
  • Familiarity with Microsoft technology, such as Active Directory, group policy management, Exchange Server, O365, and Windows10.
  • Basic understanding of hardware, operating systems, wireless technology, and networking IP configuration.
  • Strong focus on providing excellent customer service.
  • Capable of comprehending non-technical user issues and offering timely assistance in resolving them.
  • Comfortable interacting with individuals at all levels, including executives.
  • Able to collaborate with executive management teams from different functions to ensure the successful implementation of IT requirements.
  • Possess a valid driver’s license.

About the Organisation

Barnardos Australia is a top children’s social care agency in the country, dedicated to creating connections among children, young people, their families, and the community. In the coming five years, Barnardos is dedicated to helping more vulnerable children succeed by implementing effective programs based on evidence and research.

People with an Aboriginal or Torres Strait Islander background are highly encouraged to apply.

Benefits of Working for Barnardos
  • Growth through one-on-one and group mentoring.
  • Opportunities for temporary assignments, taking on higher roles, and engaging in project work.
  • Flexibility in work arrangements.
  • Special leave for cultural reasons.
  • A day off during NAIDOC week.
  • Extra annual leave during the Christmas/New Year break.
  • Volunteer chances at community events and more.
  • Aboriginal and Torres Strait Islander team members receive additional support from the Aboriginal Cultural Unit (ACU) and Barnardos Indigenous Group (BIG) to address their cultural needs within the organization.

To be considered for roles with Barnardos you will need to have:

  • National Police Clearance.
  • Current Working with Children Check Clearance (or APP number).
  • For ACT roles: Drivers History Check, Working with Vulnerable People Card, and CYPS Check.

How to Apply

To show your interest, click on Apply Here button and send in your resume. For a confidential discussion, you can call Zoe Banbury at 02 9218 2346.


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